Feedback Form For Visitors - My Comments
The YMCA in Singapore sent me a feedback form. That's a very good idea. it gives visitors a chance to give feedback.
You do wonder whether it helps the membership secretary work out who is a potential member. If so, why not.
It needs more room for a fourth reply 'other ...'.
I had to stop because the form was too long and it was bedtime.
However, when I came back to it I found I had lots to say which applied to this meeting and others.
LOCATION & MRT EXITS
MRT exit is vital. I went to three meeting this month, YMCA in the evening and Julius Baer at lunch time, and Nee Soon East. At all three I had difficulty finding the exit and despite checking early and setting off allowing extra time I was still late. I nearly didn't attend the YMCA and made an alternative group my first priority because
a) Previously YMCA makes a change for meetings, as does the Sheraton Towers hotel group. It's not a lot, but if you went to two YMCA meetings and three Sheraton hotel meetings that would add up.
b) Taking a taxi and not knowing the correct location is even more of a problem and waste of time and cost.
With two clubs, Nee Soon South and Nee Soon East, I have several times gone to the wrong Community centre. It's tempting to give up and go home when you arrive at the wrong station or wrong CC and realise you will now be 15 minutes late.
I once went to a club which has no sign on the door. Even if you push the door open, you see another shut door and think you are in the wrong place. I stood outside. Eventually, a latecomer arrived and told me I was in the right place.
When I told the committee that they needed a sign on the door, they replied, "We don't bother because we never get any visitors." I was so shocked I was speechless. Later, recounting to my family, I had my retort, "You don't get any visitors because even when they reach the door they can't find you!"
When I first arrived in Singapore I wanted to learn Mandarin. My husband's employers discouraged me, saying, "Everybody speaks English".
This is not entirely true. Furthermore, if you don't speak Mandarin, any business or building with a Chinese name is a discouragement. It's hard to remember. Hard to find on a map. Hard to type into google. hard to ask the way. Easy to confuse two similar names (Nee Soon South, Nee Soon East, endless Jurongs, central and east, and Toa Payoh, Central and another). You also wonder whether the club is Mandarin speaking, or if the people at reception will be speakers of Mandarin or other Chinese dialects, and if all the passers-by who might point you to the venue will be speakers of Hokkien.
Author
Angela Lansbury, ALB, ACG
You do wonder whether it helps the membership secretary work out who is a potential member. If so, why not.
It needs more room for a fourth reply 'other ...'.
I had to stop because the form was too long and it was bedtime.
However, when I came back to it I found I had lots to say which applied to this meeting and others.
LOCATION & MRT EXITS
MRT exit is vital. I went to three meeting this month, YMCA in the evening and Julius Baer at lunch time, and Nee Soon East. At all three I had difficulty finding the exit and despite checking early and setting off allowing extra time I was still late. I nearly didn't attend the YMCA and made an alternative group my first priority because
a) Previously YMCA makes a change for meetings, as does the Sheraton Towers hotel group. It's not a lot, but if you went to two YMCA meetings and three Sheraton hotel meetings that would add up.
b) Taking a taxi and not knowing the correct location is even more of a problem and waste of time and cost.
With two clubs, Nee Soon South and Nee Soon East, I have several times gone to the wrong Community centre. It's tempting to give up and go home when you arrive at the wrong station or wrong CC and realise you will now be 15 minutes late.
I once went to a club which has no sign on the door. Even if you push the door open, you see another shut door and think you are in the wrong place. I stood outside. Eventually, a latecomer arrived and told me I was in the right place.
When I told the committee that they needed a sign on the door, they replied, "We don't bother because we never get any visitors." I was so shocked I was speechless. Later, recounting to my family, I had my retort, "You don't get any visitors because even when they reach the door they can't find you!"
When I first arrived in Singapore I wanted to learn Mandarin. My husband's employers discouraged me, saying, "Everybody speaks English".
This is not entirely true. Furthermore, if you don't speak Mandarin, any business or building with a Chinese name is a discouragement. It's hard to remember. Hard to find on a map. Hard to type into google. hard to ask the way. Easy to confuse two similar names (Nee Soon South, Nee Soon East, endless Jurongs, central and east, and Toa Payoh, Central and another). You also wonder whether the club is Mandarin speaking, or if the people at reception will be speakers of Mandarin or other Chinese dialects, and if all the passers-by who might point you to the venue will be speakers of Hokkien.
Author
Angela Lansbury, ALB, ACG
Labels: Dhoby Ghaut, Jurong, Mandain, Toastmasters International, YMCA
posted by Angela Lansbury Author at 4:51 PM
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