Wednesday, December 16, 2015

Testimonials from feedback for books, websites, confidence

Producing a new book, you find you are told to put testimonials. Years ago I was very anti testimonials. Big companies did not need testimonials. Only suspicious mail order companies wrote themselves suspect testimonials from anonymous or first name people. But now marketing people everywhere are saying that you need testimonials.

Ideally you should have testimonials from famous people. If you can't, you just need testimonials from others. If you are shy and modest, it's hard to get the courage to ask for testimonials. The people asked are worried about committing themselves, are too busy, or don't know what sort of testimonial to give.

However, if you are a member of toastmasters international and go to speakers meeting, every time you do a speech or a role, you get written testimonials in the form of feedback, either in your manuals, or on feedback slips or both; and if you are not a member of a club, but give any kind of service or product, you can enclose a form asking for feedback.

It's important to keep a record of who wrote the testimonial, and what it was about. I ended up with a lot of slips in pockets or bags, with vague statements such as, 'Brilliant', well done.

The solutions are:
1 Ask people at the time to write their names on the feedback forms.
2Write the subject of your speech on the top, even a word, or the date as a reminder.
3 As soon as you get home, either staple to feedback slips to your manual of speeches. Or make up a folder with the speeches in transparent pages and the feedback slips either in a pocket, or help together by a staple or paperclip.

When you start a new book or website on the subject of your speech, go back and find comments.
You can, if you wish, ring up the person who gave their comment and ask for permission to quote their whole name, first and last names. If they don't like that idea, they might agree to be described as, member of ... workshop / college / event.

Whether or not this give potential buyers confidence to buy your book or service, it is a real confidence booster to you.

Angela Lansbury, writer, photographer, tutor, author.

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